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RMA Procedures
terms and conditions:
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1.
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Fill out the RMA form on-line with malfunction
details and send it to Super Telecommunications Co. Ltd by email, fax, or
post. An RMA number will then be assigned to each of the
items upon receipt of the request. Different serial # of
the items is to be assigned with different RMA #. The RMA
# consists of one alphabet and five figures e.g. V10380.
Please quote the RMA number in all correspondences and phone
in enquiries thereafter.
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2.
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A
copy of RMA form and copy of purchase invoice are required
to for all items that require service. The parcel should
show the RMA number(s) clearly on the outside of all packages
to ensure prompt handling.
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3.
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Keep
a copy of the item's serial numbers and record all accessories
that you send with the item. (Accessories are not required)
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4.
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Product is considered out of
warranty, if any visible or physical damage is found on
the product returned. Also if the products serial number
tampered with or has a voided warranty sticker. For warranty
claims, we require copy of purchase invoice to show the
proof of purchase of being less than 12 months. Warranty
service is provided for products purchased in Canada only.
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5.
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Products
returned for exchange, or DOA must be applied and pre-approval
from our RMA department within 7 days from invoice date.
Please call 1-888-397-2788 to get RMA #. Products return
for credit or exchange will have a 25% restocking charge.
Amount will be refunded after deduct of restocking and shipping
charges within 3 weeks from the date of unit returned to
Super Telecommunications Co. Ltd and upon final inspection approval by our RMA and
Technical Department. All returned goods must be in original
packaging and in new condition with all original accessories
and user manuals. No products may be returned for credit
unless Buyer receives pre-approval from RMA department. No used item can be exchanged, returned for credit or refund. All used item will be repaired and return to customer.
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6.
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All
service requests will be processed in the order they came
in meaning first in first out (FIFO). No exceptions will
be made.
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7.
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For those items claimed
physical damages during transportation, a claim must be
made within 24 hours of receipt. The transportation damage
report from the carrier is required.
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8.
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Super Telecommunications Co. Ltd reserves the option to replace rather than repair
the item with a new or reconditioned unit of the same or similar
design. The repair or replacement unit will be warrantied
for 90 days or the balance of the original warranty whichever
is longer. |
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9.
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Accessories such as batteries, antennas, belt clips, rugged
cases, headsets, etc. are NOT covered by warranty and repair
services. |
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10.
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If
no fault is found with the equipment received, a fee of $55.00
per unit plus shipping & handling will be charged to your
account or credit card. |
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11.
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Super Telecommunications Co. Ltd. is NOT responsible for ANY customer equipment/property,
which is not claimed within 90 days of receipt. |
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12.
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The
sender is responsible for paying all shipping, insurance and
handling costs to return the in-warranty items to Super Telecommunications Co. Ltd. For non-warranty items, sender is to pay for both
ways of shipping and handling. Super Telecommunications Co. Ltd will
not provide drop shipment services. |
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13.
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Advance
Replacement Policies per customer requisition :- |
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a.
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Customers
must provide credit card numbers to the RMA department and
sign the RMA form for an advance replacement unit request. |
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b.
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Super Telecommunications Co. Ltd
will charge the customers at selling price according to the
total numbers of advance replacement units before we release
the shipment. |
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c.
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The
advance replacement is a functional unit, not a new unit.
No advance replacement will be provided if no units are available
in our stock. |
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d.
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A
$99 non refundable fee will be applied to each advance replacement
unit. For example : $99 for one Base Unit and $99 for one
Handset unit excluding accessories. |
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e.
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Super Telecommunications Co. Ltd
will refund to customers within 3 weeks from the date of unit
returned to Super Telecommunications Co. Ltd. Amount will be deducted from the non
refundable fee and shipping cost if the unit returned within
30 days from the date of Super Telecommunications Co. Ltd invoices and upon inspection
of RMA department. |
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f.
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Customer
will pay oneway shipping cost if the product is under warranty
and 2 way shipping cost if a non warranty item. |